Refund policy

Returns & Refunds Policy

Last updated: 8/9/2026

At SEEDIES AU, we want you to be happy with your purchase. Because our products are consumable food products, we have specific requirements for returns and refunds.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases.

This includes circumstances where you:

ordered the wrong product
changed your mind after purchasing
no longer want the product
found the product cheaper elsewhere
do not like the taste or flavour

Because SEEDIES products are food products intended for consumption, we cannot accept opened or used products for return.

This policy does not affect your rights under the Australian Consumer Law (ACL).

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as you receive it.

If your product:

arrives damaged
is defective or faulty
is not the product you ordered
is missing from your order
does not match its description

please contact us as soon as possible at:

seediesgummies@gmail.com

Please include your order number, a description of the issue and, where possible, clear photographs of the product and packaging.

We will assess the issue and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.

Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible with photographs of:

the damaged product
the outer packaging
the shipping label

This will help us assess the issue and arrange an appropriate solution.

Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us at seediesgummies@gmail.com with your order number.

We will work with you to correct the order as quickly as possible.

Returns

Due to the nature of our products, we generally do not accept returns of opened or used food products.

If a return is required because of a product issue, we will provide instructions on how to return the product where appropriate.

Please do not send products back to us without contacting us first.

Refunds

Where a refund is approved, it will generally be processed to the original payment method.

Once processed by SEEDIES AU, the time taken for the funds to appear in your account may depend on your bank or payment provider.

If you believe you are entitled to a refund, replacement or other remedy under the Australian Consumer Law, please contact us even if your purchase falls outside our change-of-mind policy. Your consumer guarantee rights cannot be excluded or restricted by our returns policy.