Shipping policy

SHIPPING POLICY

Last updated: 8 September 2026

Thank you for shopping with SEEDIES AU. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping within Australia

SEEDIES AU currently ships orders to addresses within Australia.

We aim to make getting your SEEDIES order as simple as possible. Orders are packed and dispatched from our Newport, Victoria location.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During periods of high demand, product launches, promotions or other busy periods, processing times may be slightly longer.

If there is a significant delay in processing your order, we will endeavour to contact you.

3. Delivery Times

Once your order has been dispatched, delivery times depend on your location and the shipping provider.

As a general guide:

Location	Estimated delivery
Victoria / Melbourne	1–3 business days
Other metropolitan areas	2–5 business days
Regional areas	3–7 business days
Remote areas	5–10+ business days

These timeframes are estimates only and are not guaranteed.

Delivery may take longer during peak periods, public holidays, severe weather, carrier disruptions or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

From time to time, SEEDIES AU may offer:

free shipping promotions;
discounted shipping;
free shipping above a minimum order value; or
other delivery promotions.

Any applicable promotion will be clearly displayed at the time of purchase.

5. Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

Once an order has been handed to the delivery provider, delivery times and tracking updates are controlled by that provider.

6. Incorrect Shipping Address

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address and the order has not yet been dispatched, please contact us as soon as possible at:

seediesgummies@gmail.com

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been placed.

If an order is returned to us because an incorrect address was provided, additional shipping costs may apply to resend the order.

7. Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us at:

seediesgummies@gmail.com

We may contact the relevant delivery provider to investigate the shipment.

Please note that tracking information may take some time to update after dispatch.

If a parcel is confirmed as lost, we will work with you to determine an appropriate resolution.

Nothing in this section limits your rights under the Australian Consumer Law.

8. Damaged Parcels

Please inspect your order when it arrives.

If your SEEDIES products arrive damaged, please contact us as soon as reasonably possible and provide:

your order number;
photographs of the damaged product;
photographs of the outer packaging; and
photographs of the shipping label, where possible.

This information helps us investigate the issue with the delivery provider and determine an appropriate resolution.

9. Local Pickup – Newport

Local pickup is available from our Newport location where offered at checkout.

When placing your order, select “Pickup” at checkout.

You will receive a notification when your order is ready for collection.

Please do not attend the pickup location until you have received confirmation that your order is ready.

You may be required to provide your order confirmation when collecting your purchase.

Pickup location

SEEDIES AU
336 Melbourne Rd
Newport VIC 3015
Australia

10. Authority to Leave

Where available, customers may choose an authority to leave option at checkout or through the delivery provider.

If you authorise a parcel to be left unattended, you acknowledge that the parcel may be left in the location selected or determined by the delivery provider.

We recommend selecting a secure delivery address where possible.

This does not affect your rights under the Australian Consumer Law.

11. International Shipping

At this stage, SEEDIES AU does not offer international shipping.

We currently only accept orders for delivery within Australia.

If international shipping becomes available in the future, this policy will be updated accordingly.

12. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

Where a product is faulty, damaged, defective or otherwise does not meet applicable consumer guarantees, you may be entitled to a replacement, refund or other remedy depending on the circumstances.